#RemoteGenies

Help Center

Not seeing your question here?

Chat with us

Login to submit a ticket

Getting started
Account Setup

Setting up and configuring your account on RemoteGenies is straightforward. To update your account information, navigate to the “Profile image icon” in the top navigation bar, click “Profile,” then click the edit button to update details such as your name, nickname, email address, and business information. Remember to click “Save” to confirm changes. For enhanced security, regularly change your password by logging in, going to the “Profile” page, and selecting “Change Password.” Enter your current password for verification, then set a strong new password and confirm it. To manage notifications, go to “Settings” via the profile icon or sidebar and select the types of notifications you wish to receive. Your preferences will be saved automatically.

RemoteGenies is a platform dedicated to providing remote work opportunities exclusively for Filipino citizens. Our primary objective is to create opportunities for Filipino freelancers and individuals to thrive in the remote work industry. Please note that currently, RemoteGenies is open only to Filipino citizens. However, we will make further announcements in the future if we decide to expand our platform to include individuals from other countries.
​
To be eligible to join RemoteGenies as a Filipino citizen, you should meet the following criteria:
  • Filipino Citizenship:
    • You must be a citizen of the Philippines to be eligible for registration on the RemoteGenies platform. Valid proof of nationality, such as identification and documentation, may be required during the registration process.
  • Skillset and Experience:
    • Possess relevant skills and expertise in your desired field. RemoteGenies caters to various industries, including technology, marketing, customer support, design, writing, and more. Ensure that you have the necessary qualifications and experience to excel in your chosen area.
    • Demonstrate a track record of success in your field, either through past work experience, freelance projects, or educational achievements.
  • Reliable Remote Work Setup:
    • Have a stable and dependable internet connection with sufficient bandwidth to handle remote work responsibilities efficiently.
    • Own a personal computer or laptop with up-to-date software and hardware capabilities necessary for your specific role.
    • Maintain a dedicated and distraction-free workspace that enables you to maximize productivity while working remotely.
  • Communication and Collaboration Skills:
    • Possess excellent written and verbal communication skills. Remote work heavily relies on digital communication platforms such as email, chat, and video conferencing.
    • Display strong interpersonal skills and the ability to collaborate effectively with team members and clients, even when physically separated.
  • Time Management and Self-Discipline:
    • Exhibit exceptional time management skills and the ability to work independently without constant supervision.
    • Be self-motivated and capable of meeting deadlines consistently. Remote work often requires you to manage your own schedule and prioritize tasks effectively.
Please note that if you have been suspended from the RemoteGenies platform in the past, you will not be allowed to work on our platform again. Any new accounts created under such circumstances will be closed.
 
While the current focus is on Filipino citizens, we encourage individuals from other countries to stay tuned for future announcements regarding the potential expansion of RemoteGenies’ availability.
 
We appreciate your interest in joining RemoteGenies and providing opportunities for Filipino freelancers. Best of luck with your application, and we look forward to welcoming you to the RemoteGenies community!

RemoteGenies fee protection mechanisms are in place to ensure fair transactions between clients and freelancers. Here’s how they work on the platform:

  1. Escrow System:
    • RemoteGenies operate on an escrow system. When a client listed a task, Wishcoins/funds are held securely by RemoteGenies through Genie Vault until the Genie delivers the task. This protects both parties from non-payment or incomplete work.

     2. Protection for ‘Client’s’ – Dispute Resolution:

    • RemoteGenies have a dispute resolution process in place. If there’s an issue with the delivered task, Clients can request revisions or open a dispute. RemoteGenies task Coordinator and Manager mediates disputes and ensures fair outcomes.

    3. Protection for ‘Genies’: 

    • RemoteGenies offers Genies Protection to ensure that freelancers are compensated for their work. Genies are paid after a 7-day holding period following task delivery. If no dispute is raised within this period, the task is considered done, and the Genie is paid.

At RemoteGenies, freelancers, known as “genies“, can seamlessly connect with clients seeking their expertise. To get started, genies must create an account and undergo a thorough vetting process, which includes background checks, skills assessments, and ID verification. Once approved, genies can browse and bid on tasks that match their skill set through our AI-powered Smart Matching system. When a client selects a genie for a task, GenieChat is activated to facilitate direct communication and collaboration. Genies can track their task progress, submit deliverables, and receive payments through our secure platform. By maintaining high standards and delivering quality work, genies can build their reputation and grow their freelance business on RemoteGenies.

At RemoteGenies, maintaining a high standard of quality and security is essential. Applications may be declined for several reasons: suspicious ID or impersonation, insufficient credentials, lack of skillsets due to not taking assessments, or failing to provide specific requirements during the application process. To improve your chances of success, ensure that your ID is valid and matches your identity, provide comprehensive credentials, complete all required skill assessments, and submit all necessary information accurately. By meeting these criteria, you enhance your prospects of joining the RemoteGenies platform and accessing opportunities to showcase your talents.

Account Management
To maintain the integrity and security of our platform, it’s essential that the address on a user’s profile matches the address on their government-issued ID. In cases where there’s a discrepancy, we have a dedicated process to verify the correct address.
 
Discrepancy in Identification:
If the address on your profile does not match the address on your government-issued ID, you will be flagged for additional verification.
 
 
Required Documents for Address Verification:
 
Government-Issued ID: A clear photo of a valid government-issued identification card showing your name and address.
Billing/Utility Statement: A clear photo or scanned copy of a recent billing or utility statement that:
  1. Shows your name.
  2. Displays an address that matches the one on your government-issued ID.
  3. Is dated within the last three months.
 
Do’s:
Clarity: Ensure both the ID and the billing/utility statement are clear and legible.
Full View: Capture the entire document within the frame, ensuring no edges or corners are cut off.
Natural Lighting: Use well-lit areas, preferably with natural light, to avoid shadows or reflections on the documents.
Current Documents: Ensure that the billing/utility statement is recent (within the last three months).
 
Don’ts:
No Filters: Refrain from using any filters or digital modifications on the documents.
No Obstructions: Ensure there are no obstructions, like fingers, covering any part of the documents.
No Low-Quality Images: Blurred or pixelated images will not be accepted.
 
Verification Process:
  • Link Receipt: Upon identification of a discrepancy, you will receive a link where you can upload the required documents.
  • Document Upload: Use the provided link to submit a clear photo of your government-issued ID and the billing/utility statement.
  • Review: Our Compliance Team will manually review the submitted documents to verify the address.
  • Profile Update: Ensure that the address on your profile is updated to match the address on your government-issued ID.
  • Feedback: If there are any discrepancies or issues with the submitted documents, you will be notified and may be asked to resubmit or provide additional information.
  • Completion: Once verified, you will be notified of the successful verification and any necessary updates to your profile.
 
Note: Address verification is a crucial step in ensuring the authenticity and safety of our platform’s users. We appreciate your understanding and cooperation in providing the necessary documents to maintain the trustworthiness of our community.
 
 
 
Types of Billing/Utility Statements
  1. Electricity Bill: A statement from the electricity provider detailing usage and charges.
  2. Water Bill: A statement from the water supply company detailing consumption and charges.
  3. Gas Bill: A statement from the natural gas provider detailing usage and charges.
  4. Telephone Bill: 
    1. Landline: A statement detailing call charges, rental fees, and other related charges.
    2. Mobile: A statement from the mobile service provider detailing call charges, data usage, and other related charges.
  5. Internet Service Bill: A statement from the internet service provider detailing monthly charges, data usage, etc.
  6. Credit Card Statement: A monthly statement from the credit card provider detailing transactions, outstanding amounts, and other related information.
  7. Bank Statement: A statement from the bank detailing transactions, account balance, and other related information.
  8. Mortgage Statement: A statement from the bank or financial institution detailing monthly mortgage payments, outstanding amounts, etc.
  9. Rent Agreement/Lease: A signed document between the landlord and tenant detailing the terms of the rent, monthly rent amount, and other related information. It should also include the address of the rented property.
  10. Property Tax Bill: A statement from the local municipal or government body detailing property tax charges for a specific period.
  11. Cable or Satellite Television Bill: A statement detailing monthly charges, package details, etc.
  12. Vehicle Registration or Insurance Statement: A document detailing the vehicle’s registration or insurance coverage, which often includes the owner’s address.
At RemoteGenies, we prioritize the security and authenticity of our Genie Applicants. To maintain the integrity of our platform and ensure the safety of our community, we require all Genie Applicants to undergo a Government ID Verification process. This process is straightforward and is designed to be hassle-free for our applicants. Below are the guidelines to assist you in submitting the correct and clear documentation for verification. Please read them carefully to ensure a smooth verification experience.
 
Accepted Government IDs:
 
·      Driver License
·      PhilHealth ID
·      Philsys ID
·      NBI Clearance
·      Postal ID
·      Passport
·      SSS ID
·      UMID
·      Voter ID
 
Do’s
Clarity: Ensure that the photo of the ID is clear and legible. All text and details on the ID should be readable.
 
  • Full View: Capture the entire ID within the frame without cutting off any edges or corners.
  • Natural Light: Take the photo in a well-lit area, preferably with natural light, to avoid shadows or reflections.
  • Flat Surface: Place the ID on a flat surface when taking the photo to ensure it’s not tilted or skewed.
  • Selfie with ID: When taking a selfie holding your ID, ensure your face and the ID are clearly visible in the same frame.
  • Current ID: Ensure that the ID is valid and has not expired.
  • No Accessories: When taking a selfie, remove any accessories like sunglasses or hats that might obscure your face or the ID.
  • Neutral Background: Use a plain and neutral background for both the ID photo and the selfie to avoid distractions.
 
 
 
Don’ts:
  • No Flash: Avoid using Flash as it can create glares or reflections on the ID.
  • No Filters: Do not use any filters or editing tools on the photos.
  • No Obstructions: Ensure there are no fingers or other obstructions covering any part of the ID.
  • No Damaged IDs: Do not submit photos of damaged or tampered IDs
  • No Photocopies: Only original IDs are accepted. Do not submit photocopies or digital reproductions.
  • No Group Photos: When taking a selfie with the ID, ensure you are the only person in the photo.
  • No Background Objects: Ensure there are no other objects or people in the background when taking the photo.
  •  
 
Note:
RemoteGenies requires a photo of a valid government ID and a selfie of the applicant holding their ID.
 Ensure both photos meet the above guidelines for a smooth verification process.
 
Genie Tools

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Payment and Finances

RemoteGenies offers various convenient payout options for freelancers, ensuring flexibility and ease in receiving payments. Here’s a summary of the available options and their associated fees:

 

  • Bank Transfers: Transactions can be made through banks like BDO, BPI, China Bank, Metrobank, RCBC, and UnionBank with a fee of 1% or PHP 15, whichever is higher. For Switcher accounts at BDO, BPI, and UnionBank, the fee is PHP 5.00.
  • Online Banking: Transactions through services such as BDO_EPAY, BPI_RECURRING incur a fee of 1% or PHP 25, whichever is higher. Other online banking services like BDO_ONLINE_BANKING, BOC, CHINABANK, LANDBANK, MAYBANK, METROBANK, PESONET, PNB, PSBANK, RCBC, ROBINSONS, SECURITY_BANK, UNIONBANK, and UBP have a fee of PHP 10.00 per transaction.
  • eWallets: Using eWallets like GCash incurs a fee of 2.30%, GrabPay at 2%, PayMaya at 1.80%, and ShopeePay at 2%.
  • Over-the-Counter: Transactions at 7Eleven, 7Eleven Cliqq have a fee of 1.5% or PHP 15, whichever is higher. Other services such as Cebuana, ECPay Loan, ECPay School, Perahub, Pawnshop, Robinsons Bills, SM Bills, LBC, Mlhuillier, Palawan, USSC have a fee of PHP 20.00, and ECPay at 1.50%.
  • PayLater: Services like PH_ATOME have a fee of 4.50%, BillEase at 1.5%, and Cashalo at 1.6%.
  • Disbursements: Transactions through default options, Asian United Bank, BDO, BPI, GCash, Metrobank, Security Bank, and UnionBank incur a fee of PHP 10.00.

 

To manage your payout settings, navigate to the “Payout Settings” in your account profile and choose your preferred method.

To request a payout on RemoteGenies, follow these steps:

 

  1. Navigate to the “Wallet” tab and select “Payout Request.”
  2. Fill out the form with your personal and disbursement details, including your first name, last name, contact number, email address, and address.
  3. Under disbursement details, choose your preferred payment method, and provide your account name, account number, and the amount you wish to withdraw.
  4. Submit your payout request by clicking the “Request Payout” button.

Please note that withdrawal requests must be made by Thursday 11:59 PM PST on designated weeks.  Payouts are processed the following Friday.

 

Ensure timely submissions to align with our monthly billing cycle for prompt disbursements.

As independent contractors, genies on RemoteGenies are responsible for filing their own taxes. You can print out your payout earnings from your account, which can then be provided to your accountant for tax filing purposes. Ensure you keep accurate records of all your earnings and consult with a tax professional to stay compliant with local tax regulations.

Payment Support
Profile Management
RemoteGenies Web Platform

RemoteGenies provides a countdown timer based on the time estimate approved and agreed upon with the client. This tool helps you track your work progress effectively. If you need more time to complete a task, you can request an extension, but please note that it might affect your ranking on the platform. Using the time tracking tool ensures transparency and accountability, helping you manage your tasks efficiently and maintain a good reputation with clients.

To use the RemoteGenies WebApp, always access the platform through https://remotegenies.com for a secure browsing experience. Just like with any other site, ensure that you follow basic precautionary measures: keep your login credentials private, avoid sharing sensitive information with unverified parties, and regularly update your passwords. Ensure that your device has updated antivirus software and avoid accessing your account from public or unsecured Wi-Fi networks. By following these steps, you can safely and efficiently manage your tasks and collaborate with freelancers on RemoteGenies.

Task Discovery

To send time estimates and bid for a task on RemoteGenies, navigate to the “Tasks You’re Invited” section on your dashboard and click on the relevant task card. On the task page, enter your estimated time for completing the task and click “Send Bid” to submit. Review and sign the terms and conditions if prompted, then confirm your bid time estimate. A confirmation notification will appear. For tasks matching your profile, go to the “Matches Your Profile” section and follow a similar process to submit your bid.

To send time estimates and bid for a task on RemoteGenies, navigate to the “Tasks You’re Invited” section on your dashboard and click on the relevant task card. Enter your estimated time for completing the task and click “Send Bid.” Review and sign the terms and conditions if prompted, then confirm your bid time estimate. For more detailed instructions, please refer to the “Guide to Time Estimates for Clients and Genies” document. Note that time estimates are general guidelines and actual durations may vary based on specific task requirements.

On RemoteGenies, tasks are matched to freelancers based on their verified skill sets. If you want to add more skill sets to your profile, ensure you take and pass the relevant assessments. This ensures your profile accurately reflects your capabilities, enabling you to receive task matches aligned with your skills. By continuously updating and verifying your skill sets, you can maximize your opportunities on the platform.

Trust and Safety

We prioritize your online safety and privacy. When using our platform, always access the RemoteGenies WebApp via the official URL: https://www.remotegenies.com.

 

As with any online service, it’s essential to use strong, unique passwords and avoid sharing personal information with anyone. Be cautious of phishing attempts and ensure your devices are secure with up-to-date antivirus software. RemoteGenies employs advanced encryption and security measures to protect your data, but your vigilance is equally important. By following these precautions, you help us maintain a safe and secure environment for all our users. Stay safe and enjoy the seamless experience RemoteGenies offers!

The protection of your personal and client data is our top priority. For detailed information on how we safeguard your data and ensure privacy, please refer to our Privacy Policy at https://remotegenies.com/privacy-policy/.

For comprehensive details on our terms and conditions, including usage guidelines, rights, and responsibilities, please refer to our Terms and Conditions at https://remotegenies.com/terms/.