To maintain the integrity and security of our platform, it’s essential that the address on a user’s profile matches the address on their government-issued ID. In cases where there’s a discrepancy, we have a dedicated process to verify the correct address.
Discrepancy in Identification: If the address on your profile does not match the address on your government-issued ID, you will be flagged for additional verification.
Required Documents for Address Verification:
Government-Issued ID: A clear photo of a valid government-issued identification card showing your name and address.
Billing/Utility Statement: A clear photo or scanned copy of a recent billing or utility statement that:Shows your name.Displays an address that matches the one on your government-issued ID.Is dated within the last three months.
Do’s:
Clarity: Ensure both the ID and the billing/utility statement are clear and legible.
Full View: Capture the entire document within the frame, ensuring no edges or corners are cut off.
Natural Lighting: Use well-lit areas, preferably with natural light, to avoid shadows or reflections on the documents.
Current Documents: Ensure that the billing/utility statement is recent (within the last three months).
Don’ts:
No Filters: Refrain from using any filters or digital modifications on the documents.
No Obstructions: Ensure there are no obstructions, like fingers, covering any part of the documents.
No Low-Quality Images: Blurred or pixelated images will not be accepted.
Verification Process:
Link Receipt: Upon identification of a discrepancy, you will receive a link where you can upload the required documents.
Document Upload: Use the provided link to submit a clear photo of your government-issued ID and the billing/utility statement.
Review: Our Compliance Team will manually review the submitted documents to verify the address.
Profile Update: Ensure that the address on your profile is updated to match the address on your government-issued ID.
Feedback: If there are any discrepancies or issues with the submitted documents, you will be notified and may be asked to resubmit or provide additional information.
Completion: Once verified, you will be notified of the successful verification and any necessary updates to your profile. Note: Address verification is a crucial step in ensuring the authenticity and safety of our platform’s users. We appreciate your understanding and cooperation in providing the necessary documents to maintain the trustworthiness of our community.
Types of Billing/Utility Statements
Electricity Bill: A statement from the electricity provider detailing usage and charges.
Water Bill: A statement from the water supply company detailing consumption and charges.
Gas Bill: A statement from the natural gas provider detailing usage and charges.
Telephone Bill:
Landline: A statement detailing call charges, rental fees, and other related charges.
Mobile: A statement from the mobile service provider detailing call charges, data usage, and other related charges.
Internet Service Bill: A statement from the internet service provider detailing monthly charges, data usage, etc.
Credit Card Statement: A monthly statement from the credit card provider detailing transactions, outstanding amounts, and other related information.
Bank Statement: A statement from the bank detailing transactions, account balance, and other related information.
Mortgage Statement: A statement from the bank or financial institution detailing monthly mortgage payments, outstanding amounts, etc.
Rent Agreement/Lease: A signed document between the landlord and tenant detailing the terms of the rent, monthly rent amount, and other related information. It should also include the address of the rented property.
Property Tax Bill: A statement from the local municipal or government body detailing property tax charges for a specific period.
Cable or Satellite Television Bill: A statement detailing monthly charges, package details, etc.
Vehicle Registration or Insurance Statement: A document detailing the vehicle’s registration or insurance coverage, which often includes the owner’s address.
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